SMART HELPDESK is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, SMART HELPDESK helps IT support teams deliver world-class service to end users with reduced costs and complexity.
Help users help themselves with the easy-to-edit user portal: they can submit tickets, track progress, and view custom knowledge base articles.
IT Asset Management
Want to do it all? In the On-Premise edition, you can automatically inventory all your IT assets and link them to help desk tickets. It's your one-stop-shop for IT.
Got clients? Multiple locations? No problem! Set up individual organizations and user portals that all roll up to your master help desk so you can stay on top of IT.