SMART HELPDESK is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, SMART HELPDESK helps IT support teams deliver world-class service to end users with reduced costs and complexity.
Better help desk. Better business. More than just ticket tracking: understand (and change!) team behavior and articulate your value to the business
Help users help themselves with the easy-to-edit user portal: they can submit tickets, track progress, and view custom knowledge base articles
IT Asset Management
Want to do it all? In the On-Premise edition, you can automatically inventory all your IT assets and link them to help desk tickets. It's your one-stop-shop for IT
Got clients? Multiple locations? No problem! Set up individual organizations and user portals that all roll up to your master help desk so you can stay on top of IT.
Stop repeating yourself: capture your everyday answers in the KB and serve them up automatically on the User Portal.